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Privacy & Cookies

Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email Marketing: As a customer of Icariin Health you are by default automatically opted-out of any email marketing, however should you wish to receive emails about our store, new products and other updates, then you have the choice of opting-in either by signing-up for the 'Newsletter' at the footer area of our website, or by ticking the relevant box within the process of checking-out with your order.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@icariinhealth.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa®, MasterCard®, American Express® and Discover®.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

External Links: We are not responsible for the privacy practices of other sites in which we externally link to, and encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Cookie Policy

A cookie is a small file that is downloaded onto your computer when you visit the majority of modern day websites. It allows us to recognise and tailor our site to you for the best possible user experience without harming your computer in any way.

Opting Out of Cookies

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.

Which Cookies Do We Use?

Name
Domain
Purpose Data Kind Sessional or Persistent?
_session_id
storefront
Allows Shopify to store information about your session (referrer, landing page, etc..) Unique Token Sessional
_shopify_visit
storefront and checkout.shopify.com
Used by our internal stats tracker to record the number of visits to the shop None Persistent for 30 minutes from the last visit
_shopify_uniq
storefront and checkout.shopify.com
Counts the number of visits to a store by a single customer None Expires midnight (relative to the visitor) of the next day
cart
storefront
Stores information about the contents of your cart Unique token Persistent for 2 weeks
_secure_session_id
storefront
Stores session information for the checkout process Unique token Sessional
storefront_digest
storefront
If the shop has a password, this is used to determine if the current visitor has access Unique token Indefinite
currency
Remembers what currency you select while you are visiting our website None Indefinite
pay_pal Payment transactions Unique token Sessional
hellobar_current
Keeps track of the open or closed state of the orange currency reminder at the very top of our website None Indefinite
hellobar_1_hide
Tracks if you've hidden the orange bar at the top of the website so that it won't pop open again when you browse to another web page None Indefinite

Social Network Cookies

These cookies are used to help our twitter feed work correctly displaying the little news feed found at the bottom right of the website.

Name
Domain
Purpose Data Kind Sessional or Persistent?
_twitter_sess
Allows twitter to identify you if you are signed into twitter Unique Token Sessional
guest_id
Allows twitter to identify you if you're not signed into twitter Unique Token Persistent for 24 hours from the last visit
k This cookie is used by the twitter API to determine how we want our feed to show Unique Token Persistent for 30 minutes from the last visit

Google Analytics Cookies

These cookies are used by us to track how our visitors use our website, for example what pages do they spend a lot of time browsing and what pages do they skip and if they skip a certain page how can we improve it.

Name
Domain
Purpose Data Kind Sessional or Persistent?
 __utma This cookie is what’s called a “persistent” cookie, as in, it never expires (technically, it does expire, but for the sake of explanation, let’s pretend that it never expires, ever). This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase. Unique token Indefinite
__utmb The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site. __utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. You see, __utmc has no way of knowing when a user closes their browser or leaves a website, so it waits 30 minutes for another pageview to happen, and if it doesn’t, it expires. Unique token Persistent for 30 minutes from the last visit
__utmc See above explanation. Unique token Sessional
__utmz __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. This cookie is how Google Analytics knows to whom and to what source / medium / keyword to assign the credit for a Goal Conversion or an Ecommerce Transaction. Unique token Indefinite